Motorola Solutions Technical Notification

TITLE:
Recommended general Motorola Solutions radio, body-worn camera, and accessory cleaning and disinfecting guidelines in response to the coronavirus (COVID-19) pandemic.

TECHNOLOGY: Motorola Solutions Radio, Body-Worn Camera and Accessory

SUMMARY:
In response to the coronavirus (COVID-19) pandemic, Motorola Solutions is providing recommended cleaning and disinfecting guidelines for our radios, body-worn cameras, and accessories based on our current and best understanding of radio hygiene. Per global health authorities, removing germs, dirt, and impurities from surfaces lowers the risk of spreading infection. Using chemical disinfectants may kill germs that remain on surfaces after cleaning, which further lowers the risk of spreading infection. Information from the WHO website: Getting your workplace ready for COVID-19 Information from the US CDC website: Coronavirus Disease 2019 (COVID-19)

General Cleaning:

  • Apply 0.5% detergent-water solution with a cloth, then use a stiff, non-metallic, short-bristled brush to work all loose dirt away from the device. Use a soft, absorbent, lintless cloth or tissue to remove the solution and dry the device.
  • Make sure that no solution remains entrapped near any connectors, cracks or crevices.

Disinfecting:

  • Devices may be disinfected by wiping them down with over-the-counter isopropyl alcohol (rubbing alcohol) with at least 70% alcohol concentration.
  • When cleaning with isopropyl alcohol, the alcohol should never be applied directly to the device. It should be applied to a cloth, which is then used to wipe down the device.
  • The effects of certain chemicals and their vapors can have detrimental effects on plastics and the metal plating.

Do not use bleach, solvents or cleaning sprays to cleanse or disinfect your device.

IMPORTANT:
Motorola Solutions, Inc. is unable to, and did not, determine whether any particular cleaning product is effective in removing specific foreign substances (including viruses) from the device, nor whether any disinfectant will remove all germs or viruses. However, the above cleaners, disinfectants, and processes have been approved for use by Motorola Solutions, Inc. related to their less degrading effect on the physical device. Please consult the chemical manufacturers’ documentation for specifics on cleaning product efficacy with regards to foreign substances (such as viruses).

For assistance with this bulletin please contact your MSI Technical Support Center:

In NALA https://www.motorolasolutions.com/en_us/support.html
In EMEA https://www.motorolasolutions.com/en_xu/support.html
In Asia http://www.motorolasolutions.com/en_xp/support.html

ANY USE NOT APPROVED BY MOTOROLA SOLUTIONS IS PROHIBITED. This Motorola Technical Notification (MTN) is issued pursuant to Motorola’s ongoing review of the quality, effectiveness, and performance of its products. The information provided in this bulletin is intended for use by trained, professional technicians only, who have the expertise to perform the service described in the MTN. Motorola disclaims any and all liability for product quality or performance if the recommendations in this MTN are not implemented, or not implemented in compliance with the instructions provided here. Implementation of these recommendations may be necessary for the product to remain compliant with applicable laws or regulations. Please be advised, that failure to implement these recommendations in the manner instructed may also invalidate applicable warranties, or otherwise impact any potential contractual rights or obligations.

COVID-19 Update & Our Commitment to You

Click here to view Motorola Recommended Communications Equipment Cleaning Guidelines

 

*Last Updated 3/26/20

CE continues operations as an essential service provider

To our valued customers and partners, 

As the COVID-19 pandemic continues to spread in the United States and across the globe, we want to reinforce that Communications Electronics’ number one priority is keeping our employees, partners, and customers safe. Our team has been working hard behind the scenes to ensure we can continue to deliver uninterrupted, high quality service while remaining focused on the health and safety of our staff and clients. We are fortunate to have ample technology and significant experience with working remotely.

In response to the coronavirus (COVID-19) pandemic, Motorola Solutions is providing recommended cleaning and disinfecting guidelines for our radios, body-worn cameras and accessories based on our current and best understanding of radio hygiene. You can review their recommended equipment cleaning guidelines here.

Communications Electronics provides a critical service as defined by the Department of Homeland Security. Our business supplies crucial equipment and vital services to fill the urgent needs of telecommunications companies, service providers, emergency responders, law enforcement, and a multitude of private entities throughout the nation. Therefore, we will continue operations at this time and are fully available to serve you.

If you have any questions during this time, please contact your CE representative. We are here to help you.

We thank you for your continued patronage. Communications Electronics will strive to maintain exceptional service to our customers during this difficult time. Wishing you good health.

Roger Cassell
President & CEO
communicationselectronics.com
1-888-TALK-CEI

——————————————————

3/13/20

As the COVID-19 pandemic continues to spread in the United States and across the globe, we want to let everyone know that Communications Electronics’number one priority is to keep our employees, partners, and customers safe. Here is an update on preparations and steps we have taken to date. Two weeks ago, CE assembled a cross-disciplinary COVID-19 Management Team to actively monitor the situation and make recommendations to leadership. We have been assessing the situation daily, remaining vigilant, and following recommendations from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local authorities. We’ve assembled guidance for our employee teams, pursuant to these recommendations.

As you know, the situation is evolving rapidly, and COVID-19 is affecting people differently, depending on their location and situation. As a result, flexible solutions are needed. CE Senior Management is considering all options, including the possibility of asking staff to work remotely.

While we remain focused on the health and safety of our staff and those around us, we also remain committed to serving our customers. Fortunately, we have technology in place and significant experience with working remotely. We have been working hard behind the scenes to ensure we can continue to deliver uninterrupted, high quality service. Operational teams have been working to identify potential needs and strategies associated with full-virtual delivery of services. Project managers and supervisors are actively having preparedness discussions with our teams. Our IT team has been reviewing and testing systems and protocols, to ensure necessary tools and support for staff to operate virtually. Everyone has a role to play.

If you have questions or feedback, you can reach the COVID-19 Management Team at Safety@Talkcei.com.

Being flexible and able to overcome big challenges is part of what makes us who we are. We have the infrastructure, skills, and desire to support each other, while providing the highest level of service to our customers. Obviously, this is a fast moving, fluid situation affecting our country and the world. We will update our guidance and decisions as the situation changes. Please continue to monitor the CDC Website for updates.

We hope that you and your family are well,

Glenn Lesley
Chief Operations Officer
Communications Electronics